Refund policy
When a purchase can be refunded, when it cannot, and how to make a request.
Last updated: 4 August 2026
The short version
Our templates are digital products delivered in full the moment you open your duplication link, so sales are final once delivery has started. If something genuinely went wrong with your order, we fix it or refund you.
Right of withdrawal for consumers
If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from a distance purchase. For digital content supplied immediately, that right ends once supply has begun with your express consent. At checkout you consent to immediate delivery and acknowledge the loss of that right.
If you have paid but have not yet opened your duplication link, your withdrawal right is intact. Contact us within 14 days of purchase and we will refund you in full.
Refunds we always give
Your link never arrived and we cannot deliver it to you.
The template does not work, will not duplicate, or a page is broken or missing and we cannot repair it.
You were charged twice or bought the same template twice by accident.
You were charged without authorisation.
Contact us within 14 days of the charge with your order email and a short description of the problem. Approved refunds are issued to the original payment method within 5 to 10 business days.
Refunds we cannot give
We cannot refund a delivered template because you changed your mind, because you decided not to use it, or because you would prefer a different template from the shop. We also cannot refund a purchase where the licence has been breached, for example where the duplication link has been shared or resold.
Before you buy
Every product page lists all the dashboards and databases included and shows preview images of the real pages. If anything is unclear, email us at contact@devorakit.com before purchasing and we will answer honestly, including telling you when a template is not right for you.
How to request a refund
Send an email to contact@devorakit.com with the subject line "Refund request", the email address used at checkout, and what went wrong. We respond within one working day and resolve every request within 14 days.
Refunds are issued by Devora Systems LLC, 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, United States. See also the delivery policy and the terms of service.
Statutory rights
Nothing in this policy limits rights you have under the consumer law of your country.